The World’s Leading Provider of Dispute Solutions

Alternative Dispute Resolution

Our services

Arbitration

Mediation

Online Dispute Resolution

A Legacy of Expertise & Experience

Why AAA?

View All AAA ADR Data

Why AAA?

537,000 cases

filed in 2024

$27 billion

in B2B claims and counter claims alone in 2024

Over 5,100

experienced panelists

3x faster

arbitration vs litigation on average

The Latest

News

The AAA® Partners with Integra Ledger to Offer Blockchain-Based Document Authentication Service for Documents

AAA Future Dispute Resolution: NYC Event Explores AI’s Role in ADR

The Art of Designing ADR Clauses for Construction Projects

AAA-ICDR® to Launch AI-Native Arbitrator, Transforming Dispute Resolution

Inside Legal Innovation: AI Adoption with Jae Um & Ilona Logvinova

Coming Soon

AI Arbitrator

Coming soon – first for documents-only construction cases, with support for additional industries, dispute types, and higher value claims to follow – the AI arbitrator will deliver fast, cost-effective, and trusted dispute resolution.

Learn More

Industry-Specific ADR

Our practice areas

Accounting

Cannabis

Commercial

Construction

Consumer

Employment

Energy

Entertainment

Financial Services

Franchise

Government

Healthcare

Hospitality

Insurance and Reinsurance

Intellectual Property and Licensing

International

Legal Services

Labor

Life Sciences

Mass Arbitration

Mergers, Acquisitions, and Joint Ventures

Pension

Partnership and Shareholder Disputes

Small Business

Sports

Technology

Transportation

Democratizing Dispute Resolution through Innovation

InnovAAAtion

By integrating new technologies, the AAA seeks to make ADR services more accessible, efficient, and fair for all.

InnovAAAtion

Technology Enhancements

Adopting new technology helps us streamline processes and improve the efficiency of dispute resolution, making it faster and more cost-effective for all parties involved.

New Products and Services

Incorporating ClauseBuilder AI (Beta) and online dispute resolution (ODR) services, the AAA is making ADR more accessible.

Advancing ADR Rules, Procedures, and Processes

To keep the AAA at the forefront of ADR, we are constantly researching and improving procedures as well as providing the latest educational resources for our panelists.

Educational programs

Supporting the Education of Advocates and Panelists

From ADR fundamentals to AI in arbitration, the AAA provides free resources and paid courses for every experience level.

Explore webinars, in-person events, and podcasts designed to educate and engage.

Explore Offerings

Have questions?

Q&A

For general inquiries or questions about filing a new case, call Customer Service at 800-778-7879. 

For faster service, send an email to: CustomerService@adr.org.

Please contact the case manager or email Customer Service with the AAA case number at CustomerService@adr.org.

Questions about international dispute resolution or global and domestic AAA-ICDR office locations?